Aurevon IT Services L.L.C FZE Reg. No. 2623911731888 - Ajman Free Zone, UAE Effective Date: May 14, 2026 Last Updated: May 14, 2026
1. Overview
We want users to have a clear and fair experience with Aurevon. This Refund Policy explains when refunds may be available, how to request one, and how refund decisions are handled.
This policy applies to purchases made through aurevonai.com or dash.aurevonai.com, including pay-as-you-go credits and subscription plans.
2. Free Usage
Aurevon may offer free actions, free previews, monthly free credits, or other limited free access as shown on the Platform or pricing page. Free usage requires no payment, so no refund applies to free access.
Free usage limits may vary by tool, account status, browser, region, or abuse-prevention rules. Free access has no cash value and cannot be exchanged for money, credits, or paid plan benefits.
3. Pay-As-You-Go Credits
Pay-as-you-go credit purchases are generally non-refundable once credits have been delivered to your account. However, we may issue a full refund if:
- A billing error caused a duplicate or incorrect charge
- Credits were not added to your account due to a verified technical fault
- The purchased credits were not usable due to a verified Aurevon platform issue
- You contact us within 14 days of the charge and provide enough information for us to verify the issue
Partially used credit packs are not eligible for a pro-rata refund unless required by law or approved by Aurevon at our discretion.
4. Subscription Plans
Aurevon subscription plans may include Pulse, Volt, Core, Surge, Apex, Nova, Luminary, Titan, Cosmos, or other plans displayed on the pricing page.
4.1 New Subscriptions
If you purchase a paid subscription and experience a verified technical issue that prevents you from using the service as described, contact us within 7 days of the start of the billing period. We will review the issue and may approve a refund if the issue is caused by Aurevon and cannot reasonably be resolved.
4.2 Renewals
Subscription renewals are generally non-refundable. You are responsible for cancelling before the next renewal date if you no longer wish to be charged. Cancellation can be managed from account settings or by contacting support.
4.3 Upgrades and Downgrades
- Upgrades may take effect immediately and may be charged on a pro-rated or full-period basis depending on the checkout flow.
- Downgrades usually take effect at the end of the current billing period.
- No refund is issued for price differences, unused time, or unused credits during an active billing period except as required by law or approved under this policy.
5. Eligible Refund Reasons
Refunds may be approved for:
| Reason | Eligibility |
|---|---|
| Duplicate charge or billing error | Eligible |
| Credits not delivered due to verified platform fault | Eligible |
| Paid subscription unusable due to verified Aurevon technical issue | Reviewed case by case |
| Extended service outage caused by Aurevon lasting more than 24 hours | Reviewed case by case |
| Incorrect plan charged due to platform checkout error | Reviewed case by case |
Refunds are generally not available for:
| Reason | Eligibility |
|---|---|
| Changed your mind after purchase | Not eligible |
| Forgot to cancel before renewal | Not eligible |
| Unused credits or unused subscription time | Not eligible |
| Outputs did not meet personal preference or expectations | Not eligible |
| User error, wrong file upload, wrong prompt, or wrong selected tool | Not eligible |
| Account suspended or terminated for Terms of Service violation | Not eligible |
| Third-party payment decline, bank issue, or card issuer delay | Not eligible |
6. How to Request a Refund
To request a refund:
- Email support@aurevonai.com with the subject line: Refund Request - [your account email]
- Include your order ID, invoice number, transaction reference, account email, charge date, and a short explanation of the issue
- Include screenshots or error messages if the issue is technical
We aim to acknowledge refund requests within 2 business days and provide a decision within 5 business days after receiving the required information.
Approved refunds are issued to the original payment method where possible. Processing time depends on your bank, card issuer, or payment provider and may typically take 5-10 business days after approval.
7. Chargebacks and Payment Disputes
We ask that you contact us first so we can review and resolve billing issues directly. If a chargeback or payment dispute is filed, the related account, transaction, credits, subscription, or workspace access may be temporarily restricted while the dispute is reviewed.
Submitting false, abusive, or repeated payment disputes may result in account restriction, suspension, or termination.
8. Abuse, Fraud, and Policy Violations
Refunds are not available where we reasonably determine that the account, transaction, or usage involved fraud, payment abuse, misuse of free limits, violation of the Terms of Service, illegal activity, or attempts to bypass Platform restrictions.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted with a revised effective date. Purchases made before a policy change are governed by the policy in effect at the time of purchase, unless required otherwise by law.
10. Contact
For refund enquiries:
Aurevon IT Services L.L.C FZE Ajman Free Zone, UAE support@aurevonai.com aurevonai.com